Clean & Safe

TRAVEL WITH FLEXIBILITY
Book with the safety of being able to cancel or delay your booking whenever you want, without any cost up until 48 hours before the stay and in the case of prepaid bookings the value remains as a deposit which can be used on a further date.

TRAVEL WITH CONFIDENCE
We adopted all recommended measures by the National Health Authority in Portugal (DGS), the World Health Organization (OMG), Portuguese Tourism (Clean & Safe seal) and WTTC (Safe Travels) in order to guarantee the best operation of our services.

MANAGEMENT
In order to contribute for the limitation of the COVID-19 transmission, all guests should abide the following measures:
- If you present any signs or symptoms of COVID-19 you shouldn't attend public spaces;
- Sanitize your hands with alcohol-based solution or with water and soap regularly;
- Respect social distancing of, at least, 2 meters, between people (except cohabitants);
- Comply with measures of respiratory etiquette;
- Avoid touching surfaces or objects unnecessarily;
- The use of a face mask is mandatory inside VP (children older than 10 years-old);

PREVENTIVE MEASURES
- Our workers are equipped with personal protective equipments;
- Cleaning and sanitizing spaces with recognized products and with proved efficiency in the removal of viruses;
- Signals on the floor, to guarantee the safety distance;
- Covid19 KIT available;
- Placement of acrylic protective barriers on reception, bar, mini market and health club counters;
- Medical services available (on Call) for guests;
- Availability of information to guests regarding the internal protocol of Vila Petra;

PUBLIC SPACES
- We guarantee the cleaning and hygiene of the spaces;
- We implemented hygiene routines to guarantee the cleaning protocol of common areas;
- There are alcohol gel dispensers available in every place of greater contact;
- We adopted social distancing measures in all public areas, including the pools, gardens and every operating sales point;
- We recommend booking the restaurant, gym, inside pool, beauty services and laundry.

APARTAMENTS
- Every room is cleaned and disinfected daily, without the presence of the guest in the room;
- Towels and linens changed every 7 days, by request or by checking that there should be a change;
- 24 hours "quarantine" implemented Check-out - Check-in for complete sanitization of the whole room.

FRONT OFFICE
- check in online available;
- We will communicate online through QR Codes, e-mail, digitally and by phone;
- We promote early check-in and late check-out.

ENTERTAINMENT
- Physical contact activities will not be allowed;
- Facial painting activities will not be allowed;
- The maximum number of children in each group is 8;
- If necessary, the child's temperature can be taken;
- The entertainer is responsible for sanitizing all materials after its usage;
- Outdoor activities will be encouraged;
- Only families may sit together;
- The children's playground will be sanitized and disinfected regularly;

MAINTENANCE
- Maintenance requests will be carried out by appointment with the guest;
- The sunbeds around the exterior pool should be gruped 3 meters apart from each other;

COMMON AREAS
- There can be restrictions to the number of guests in some spaces;
- The maintenance of social distancing may be required;
- There are restrictions and conditionings to the access of fitness center equipments;
- There are restrictions in the operating schedules of food and beverages points of sale;
- The use of face mask is mandatory in every comum area in Vila Petra.